FAQ

HOW DOES THE BILLING & SHIPPING CYCLE WORK

Members are charged on the same day of each month or week that they completed their first purchase. Packages are shipped out 3 days after payment is captured. If a member wishes to modify or cancel their plan they need to do so before the billing date via our online membership page.

WHAT'S THE DIFFERENCE BETWEEN EACH PLAN

Our service aims to cater to each level of shopper, from those that just want a few more pieces in their closet to those that want to revamp their entire wardrobe. To do this we offer multiple plan types; Premium, Elite and Platinum. Each plan includes free shipping.

- Premium provides clothing such as t-shirts or hoodies, accessories such as socks and additional pieces that can include cleaning kits or wallets items plus a pair of premium tier sneakers such as Air Max, Jordan's, Puma, New Balance, NMDs and more

- Elite Box provides a higher tier of clothing from premium, accessories and sneakers. We curate the streetwear items for you and let you pick the sneakers you get from a pool of sneakers like Vapor Max, Limited Jordan Retros, Primeknit NMDs & Ultra Boost and collaboration releases.

- Platinum provides the highest tier of clothing, accessories and sneakers. We curate the streetwear items for you and let you pick the sneakers you get from a pool of sneakers like Vapor Max, Limited Jordan Retros, Primeknit NMDs & Ultra Boost and collaboration releases. We also include collectible items that align with your lifestyle 

Members also get discounts on individual purchases made from the JetSole marketplace. The discounts for these purchase are sent via email periodically.

WHEN CAN I EXPECT MY SNEAKERS

Sneakers are shipped to us by sellers for authentication and then shipped to you. We give sellers 3 business days to ship and we validate as soon as we receive them. This process can take on average 5-7 business days. We strive to get you the sneakers you need as soon as possible so all orders are shipped priority or express. We ensure to provide you with any tracking information as soon as it is available.